Mobile savvy customers want order information such as status, shipping status, delivery date and time. They want to use smart phone and tablets to get this information no matter where they are. They do not want to spend their valuable time with call center employees just to find order status. Smart Tracking app allows distributors to give their customers access to information on the status of their orders (expected delivery, current location of delivery truck) on their mobile device will take some of the load off call centers and result in more satisfied customers. Furthermore, after the delivery starts, customers will be able to see the delivery truck in real-time and plan his day better.
“Transform your business by providing Superior Customer Service”.
Benefits:
• Customer knows when exactly he or she will get the delivery.
• Improved customer satisfaction.
• Reduced call center support time as customer checking order status by himself.
• As customers serve themselves, Sales reps can spend more time on selling.
• Improve reliability and create “stickiness” factor.